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Terms of Service

📅 Last Updated: February 10, 2026

📍 Citius — support@usecitius.com

Welcome to Citius. These Terms of Service ("Terms") govern your access to and use of our AI copilot for sales calls, including our website, Chrome extension, and dashboard. By using the Service, you agree to be bound by these Terms. If you are using Citius on behalf of a company, you agree to these Terms on behalf of that company and represent that you have authority to do so.

Section 01: The Services

Citius provides an AI copilot for Google Meet sales calls, including real-time coaching guidance during calls and automated post-call summaries, action items, and follow-up email drafting.

The service is delivered as a Chrome browser extension that integrates with Google Meet. It does not join meetings as a bot — it operates entirely within your browser and is invisible to other meeting participants.

No bot joins your call

Citius operates as a Chrome extension within your browser only. Your prospects and clients will never see a "Citius bot" in their meeting — because none exists.

Section 02: User Accounts

To access most features of Citius, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You must provide accurate and complete registration information.
  • You must notify us immediately of any unauthorised use of your account at support@usecitius.com.
  • You are responsible for all activity that occurs under your account, whether or not you authorised it.
  • We reserve the right to suspend or terminate accounts that violate these Terms.
  • One account per individual user. Team accounts must be set up under an appropriate plan.

Section 03: AI Usage & Accuracy

Citius uses artificial intelligence to provide real-time coaching, research, and content. You acknowledge and agree that:

  • AI output is not perfect. Insights, summaries, and research should be reviewed and verified by you before being used in sales activities or business decisions.
  • Guidance is assistive. Live meeting prompts are suggestions only. You maintain full control over your sales conversations at all times.
  • No professional advice. Citius does not provide legal, financial, compliance, or regulatory advice of any kind.
  • Not a substitute for judgment. Citius AI outputs should never be used as the sole basis for legal, financial, or compliance decisions. Always apply your own professional judgment.
  • Recording consent is your responsibility. You are solely responsible for obtaining all necessary consents from meeting participants before enabling transcription. Recording laws vary by jurisdiction. Citius assumes no liability for your failure to obtain required consents.
Recording Laws

In many jurisdictions, recording a conversation without all-party consent is illegal. You are responsible for understanding and complying with the recording laws in your jurisdiction and the jurisdictions of your meeting participants. Citius is not liable for any legal consequences arising from your use of the transcription feature without appropriate consent.

Section 04: Intellectual Property

Your Data — Remains Yours

You retain all rights to your CRM data, meeting transcripts, sales content, and any other proprietary information you bring to Citius. By using the service, you grant us a limited, non-exclusive licence to process this data solely to provide and improve the service for you. We do not claim ownership of your data.

Citius IP — Remains Ours

All software, algorithms, models, designs, and branding of Citius remain the exclusive property of Citius. You may not:

  • Reverse engineer, decompile, or attempt to extract the source code of our software
  • Copy, reproduce, or create derivative works based on our proprietary technology
  • Use our branding, logos, or trademarks without express written permission
  • Sell, resell, or sublicence access to the Citius platform

Feedback

If you submit feedback, suggestions, or ideas to us, you grant Citius an unrestricted, perpetual, royalty-free right to use that feedback to improve the service without any obligation to you.

Section 05: Acceptable Use

You agree not to use Citius to:

  • Violate any applicable laws, including privacy, recording, and data protection laws
  • Record meetings without obtaining all necessary consents from all participants
  • Harass, abuse, defame, or engage in deceptive sales practices against any person
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure
  • Attempt to gain unauthorised access to any part of the Service or its related systems
  • Use the Service to build a competing product or service
  • Scrape, crawl, or systematically extract data from the Service
  • Share your account credentials with others outside of authorised team accounts
  • Use the Service in any way that could damage the reputation of Citius

Violation of this section may result in immediate account suspension or termination without refund.

Section 06: Fees & Payment

Free Plan

Citius offers a free plan with limited features. No credit card is required for the free plan.

Free Trial

Citius offers a 7-day free trial of the Pro plan. Free trials automatically convert to a paid subscription unless you cancel before the trial period ends. You will be notified by email before your trial converts.

Paid Plans

Paid features require a subscription. You agree to pay all charges associated with your selected plan.

  • Fees are billed in advance on a monthly or annual basis depending on your plan.
  • All fees are non-refundable except as required by law.
  • We reserve the right to change our pricing at any time with 30 days' advance notice.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

How to cancel: Log into your Citius account and navigate to Settings → Billing → Cancel Subscription. Or email support@usecitius.com and we will process your cancellation within 24 hours.

Section 07: Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITIUS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Section 08: Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITIUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.

Section 09: Data Processing

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing Agreement (DPA)

For enterprise customers subject to GDPR, Citius will enter into a DPA on request. Email support@usecitius.com with the subject line "DPA Request".

Section 10: Termination

You may stop using the Service and cancel your account at any time. We reserve the right to suspend or terminate your access if you materially breach any provision of these Terms or engage in fraudulent activity.

Section 11: Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. For users in the European Union, mandatory consumer protection laws of your country of residence may also apply.

Section 12: Contact

✉️ Email
support@usecitius.com
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